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S.F. Maintenance Center looking great at 70
Alcatraz Island is one of many scenic backdrops for our Boeing 777-300 in the San Francisco Fleet Week Air Show

Thousands of our friends and relatives partied for five solid hours on the ramp, in the hangars and in the shops Sunday, October 7, as the San Francisco Maintenance Center celebrated its 70th anniversary during the 13th annual Family Day. The event gives visitors a rare glimpse at what our employees get to see – and do – every day.

For our visitors, there were awe-inspiring sights at nearly every turn. With all the attractions competing for their time, from plane pulls to ziplines to paper airplane contests to checking out the Patriots Jet Team and vintage cars, many visitors chose instead to wait in line for an hour or more just to walk through a Boeing 787 and take selfies in the cockpit.

They also enjoyed close-up looks at an unsheathed GE90 jet engine and various landing gear sets, and they crowded around a Boeing 737 to catch three showings of something most people never, ever see close-up – the landing gear lowering and retracting into the fuselage again.

Out on the ramp, everyone stopped to watch as our Boeing 777-300 lifted off from SFO and climbed directly overhead on its way to the San Francisco Fleet Week Air Show and did so again when the Patriots departed in formation for their segment of the show.

Our commitment to safety was evident, as was our core4 standard of caring. In every corner of the huge base that was open to visitors, our employees were proudly showing what we do to their kids and friends and neighbors and in-laws; performing in the bands that entertained the crowd; showing that an all-women team of technicians, the Chix Fix, has what it takes to compete on an international level; and getting others involved in the community and volunteer activities that make us exemplary corporate citizens. United We Care and our Special Olympics partners were well-represented, the latter with a group of a dozen athletes.

President Scott Kirby told the crowd during the opening ceremonies, “Here in San Francisco, this is a crown jewel for United Airlines and something we take seriously. I want to thank you all for what you’re doing for United and for what you’re doing to make an already vibrant community even stronger.”

Of course, Family Day – a massive undertaking – would not exist without thousands of hours put in by volunteers, who were publicly recognized for their efforts by Base Maintenance Vice President Mark Eldred in his opening ceremony remarks and throughout the day as he walked the event and thanked people personally for their roles.

The volunteer corps expanded way beyond Tech Ops and the base support organizations – Airport Operations, Flight Operations and Inflight Operations all sent large cadres of helpers, many of whom staffed the aircraft we had open for cabin and cockpit tours. If that weren’t enough, the 777 BBQ team came in from Houston.

As for dependability and efficiency, the base has been focused since its founding in 1948 on keeping United on time, safe and fully compliant with the highest standards. And the Maintenance Center and Tech Ops as a whole are taking huge strides toward becoming more efficient, not only servicing United’s mainline fleet but also competing as a global provider of MRO (maintenance, repair and overhaul) services.

“I am incredibly proud of all we have accomplished at this base over seven decades, and I think our best years are ahead of us,” Mark said. “We obviously can’t open our doors like this often, but thanks to all the hard work our volunteers put into this event, we get to show off once a year, and I hear nothing but good things from our guests.”

Of course, Family Day – a massive undertaking – would not exist without thousands of hours put in by volunteers, who were publicly recognized for their efforts by Base Maintenance Vice President Mark Eldred in his opening ceremony remarks and throughout the day as he walked the event and thanked people personally for their roles.

The volunteer corps expanded way beyond Tech Ops and the base support organizations – Airport Operations, Flight Operations and Inflight Operations all sent large cadres of helpers, many of whom staffed the aircraft we had open for cabin and cockpit tours. If that weren’t enough, the 777 BBQ team came in from Houston.

As for dependability and efficiency, the base has been focused since its founding in 1948 on keeping United on time, safe and fully compliant with the highest standards. And the Maintenance Center and Tech Ops as a whole are taking huge strides toward becoming more efficient, not only servicing United’s mainline fleet but also competing as a global provider of MRO (maintenance, repair and overhaul) services.

“I am incredibly proud of all we have accomplished at this base over seven decades, and I think our best years are ahead of us,” Mark said. “We obviously can’t open our doors like this often, but thanks to all the hard work our volunteers put into this event, we get to show off once a year, and I hear nothing but good things from our guests.”

All afternoon, teams tugged the “retro” United livery Airbus A320 in two categories of plane pulls – teams composed of our visitors pulled for fun and bragging rights, and other teams made up of United employees did so for the right to represent SFO in the finals of the employee Plane Pull competition.

While the retirement of the 747 served as the centerpiece of last year’s event, this year’s theme was the long and storied history and bright future of the SFMC. Most attendees at some point made their way over to the widebody Dock 2, where we staged a popup museum highlighting the history of the base, including continuous showings of a video that in 20 minutes neatly told the story of the base and its people – over the years, at least 30,000 technicians and related employees have worked there on the maintenance, repair and overhaul of our aircraft and their components, in addition to many customer aircraft.

The video, as well as the enlargements of historical photos that adorned the space, were done by a sheet metal technician from the SFO Airframe Overhaul and Repair department, Clark Cook, who also just happens to be an accomplished photographer and videographer.

Also in Dock 2, some of our best technicians who just happen to be women – Chix Fix Team – demonstrated some of the events they mastered to qualify for the Aerospace Maintenance Competition; they are in training for their second try at the title in the spring of 2019. During the day, they had a steady stream of spectators and well-wishers, no doubt including young girls and boys who now dream of one day becoming United technicians themselves.

Roving performers dressed in Star Wars regalia are always a big hit with attendees.
The Chix Fix team gave demonstrations throughout the day.
Nose-gear view of the Airbus A320 used in the plane pulls.
A GE90 engine, used to power our 787s, on display in Dock 2.
Base Technician Katrina Oyer of Chix Fix demonstrates safety wiring.
Our 777-300 over Alcatraz Island in San Francisco Bay.
Visitors to the Components area were treated to the soulful sounds of the “core4” band, including Sheet Metal Technician Daniel Davis.
This 737 was up on jacks so visitors could witness how the landing gear lower and retract.
Scott with two of the Special Olympics athletes.
Northern California and Nevada Special Olympics CEO David Solo, on the stage, introduces athletes to the crowd during opening ceremonies.
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Tech Ops Mobility deployment effectively complete
MCO technicians during Tech Ops Mobility Training

Virtually all technicians, supervisors and inspectors in domestic Line Maintenance stations are now equipped with Tech Ops Mobility devices, and the international rollout should be complete by July, as the entire Tech Ops organization moves beyond the fixed-location and green-screen relics of outdated technology.

Tech Ops Mobility and Strategic Planning Managing Director Kurt Carpenter said the focus for the rest of the summer will be on driving adoption of the United Tech application and transitioning away from doing business the old-fashioned way. In addition, iPads will be deployed to those missed during the initial deployment phases.

“For all intents and purposes, domestic deployment is complete, and we’re now putting more effort into working with stations where iPad usage isn’t where we want it to be,” Kurt said. “We’re finding out what’s keeping technicians from using the new systems, and, if there’s an obstacle such as connectivity, we’re addressing that.”

“I also want to recognize the fantastic effort of all those people who have been involved in executing on this monumental deployment plan,” Kurt added. “It has taken an incredible amount of hard work, coordination, travel and long hours. Thank you!”

As of June 7, we are at 94 percent complete overall and have deployed the iPads to one-third of the international users. Any issues that technicians have with the Tech Ops Mobility system and its applications are being addressed on an ongoing basis. IT Application Development Director Helon Hammond said user feedback has been invaluable since the beginning and continues to be the primary factor in making changes and updates. A major upgrade to the United Tech app was pushed on June 4, addressing a number of requests for interface improvements that have come in directly from technicians and other users.

In addition to constructive criticism the Tech Ops Mobility team uses to develop enhancements, overall comments tend to be supportive. A few recent examples from employees:

  • “The device and its apps are cutting edge and I, for the most part, am technologically challenged by all these ‘modern miracles.’ My colleagues and I are grateful and appreciative of this new tool. Using the device every day increases my proficiency on it.”
  • “I didn’t think I’d like carrying the iPad around, but this is such a useful tool. I love it.”
  • “Trainers have done an outstanding job by supporting and training us with our new iPads.”
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How United technicians are making history

“Many years ago at an air show, I saw a T-shirt that said ‘Chicks fly,’” said MCO Aircraft Maintenance Supervisor and Chix Fix team coach Laura Spolar. “And I told my husband, ‘Chicks can fly, but chicks can also fix!’ A lot of people don’t know that women are aircraft mechanics.”

“Many years ago at an air show, I saw a T-shirt that said ‘Chicks fly,’” said MCO Aircraft Maintenance Supervisor and Chix Fix team coach Laura Spolar. “And I told my husband, ‘Chicks can fly, but chicks can also fix!’ A lot of people don’t know that women are aircraft mechanics.”

Laura didn’t know it at the time, but that conversation would serve as the inspiration for the team name of United’s history-making, all-female team of technicians that competed in the 2018 Aerospace Maintenance Competition (AMC). Of 69 teams at this year’s AMC, only three were made up entirely of women, and Chix Fix was the only one representing a commercial airline.

“It’s so important for us to show young girls and women that this is a career option for them,” said Airframe Overhaul and Repair Managing Director Bonnie Turner, the Chix Fix team captain.

Chix Fix is made up of technicians from five stations. As a group, they only practiced together three times before the competition, but they bonded instantly.

“I feel like I’ve known these women my whole career,” said DEN Line Technician Janelle Bendt. “It’s been a lot of fun getting to know them and learning from them.”

“As a team we just communicate really well; we all respect each other,” said SFO Base Technician Katrina Oyer. “The biggest thing I’ve taken away from this experience is confidence. Working with these ladies is an eye opener. We really can do anything.”

The Chix Fix team is composed of: DEN Line Technician Janelle Bendt, ORD Aircraft Inspector Polly Delaney, DEN Aircraft Maintenance Supervisor and team coach Dana Eads, LAX Avionics Line Technician Joie Mulherin, SFO Base Technician Katrina Oyer, MCO Aircraft Maintenance Supervisor and team coach Laura Spolar, SFO Aircraft Interior Repair Technician Natalie Vo, LAX Line Technician Zoe Wainwright.

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CLE technicians celebrate their win

A team of United’s CLE technicians repeated as Commercial Airline Division winners and also took the overall crown of the 69-team Aerospace Maintenance Competition (AMC) in Orlando, Florida, while our IAH Base Maintenance team came in third in its division and our “Chix Fix” team received special recognition for scoring highest of the three all-female teams entered this year.

During the awards ceremony Thursday, it was apparent early that CLE would be a serious contender, as the team picked up six of the individual award trophies, more than any other team. IAH picked up three as the morning went on, and Chix Fix was tops in one category. IAH's strong finish in the MRO category set up the big showdown among airlines.

When Alaska Airlines-SEA and American Airlines-DFW were given second place and third place in the Commercial Airline category, it was pretty clear then that CLE techs would make at least one more trip to the podium, and they did. A short time later, the team heard its name called one last time to get the AMC’s top honor, the William F. O’Brien Award for Excellence in Aircraft Maintenance award.

Earlier, Chix Fix and the other two all-women’s teams – from Pratt & Whitney and Elevate Aviation – were recognized for helping inspire more women to seek careers in aircraft maintenance, and the Chix Fix members were given a special trophy for being the top all-women’s team.

Congratulations again to the two-time champions from CLE, and here’s hoping for a three-peat at the 2019 AMC, which will be held in Atlanta next April. They are: Avionics Technician Eric Dschuhan, Lead Line Technician Brian Hall, and Line Technicians Dan Morrison, Garrett Morrison, R.J. Peterson, Dave Vance and Jack Waldeck. Their coach is CLE Shift Manager Russ Peterson.

“Congratulations to our champions, and to all of our teams, who performed so well and demonstrated superb teamwork and professionalism,” said Maintenance Operations VP Don Wright.

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May the best techs win
A team of CLE technicians has been in serious training mode all year, preparing to defend their title this April at the 2018 Aerospace Maintenance Competition (AMC). Three of the 70 teams hoping to dethrone them are also made up of United Airlines technicians, including the first-ever all-female team in the Commercial Airlines division.

“We’ve all been preparing as individual teams and as one big team, so we can demonstrate how United Tech Ops is the best in the business,” said CLE Technician Jack Waldeck. “Ideally, the United teams will finish 1-2-3-4 – with CLE taking the top prize again, of course.”

This year, in addition to CLE, we are sending teams from MCO (Orlando, Florida) Line Maintenance and the “Chix Fix,” comprised of six women from DEN, LAX, ORD and SFO, to compete in the Commercial Airlines division. IAH Base Maintenance is also fielding a team in the Repair and Manufacturing division. The other four divisions are General Aviation, Military, School and Space.

In 2017, in addition to placing first among Commercial Airlines, Jack and his teammates took the AMC’s top honor, the William F. O’Brien Award for Excellence in Aircraft Maintenance. (Watch a video produced by the AMC’s main sponsor, Snap-on.)

“We were underdogs,” Jack noted. “A few other teams were, shall we say, a little upset that we won and are gunning for us this year.”

Along with being defending champions, CLE has the longest history with the event, having first fielded a team in 2008. MCO will have “home field advantage” for the second year in a row, as the event is again being held in Orlando as part of the huge MRO Americas 2018 industry conference. From the Base Maintenance organization, we typically alternate sending teams from the Houston and San Francisco complexes.

The idea for an all-women team came from Tech Ops’ Women in Aviation International (WAI participants, said SFO Airframe Repair and Overhaul Managing Director Bonnie Turner, who is captain of Chix Fix; the coaches, Supervisor Laura Spolar (MCO) and Senior Supervisor Dana Eads (DEN), also have been active for years in WAI.

“One of the best reasons to field a team of women is to encourage more women to join us in this field,” Laura said. “Someday we hope to have enough women technicians in every hub to field an all-local all-women’s team.”

“It’s been a little different for our team, since we don’t always work in the same station,” said LAX Avionics Line Technician Joanne Mulherin about the Chix Fix team. “The guys, on the other hand, are always in the same place. That’s OK with us, though; it just means we have to work harder, and we have been.”

Since the beginning of the year, the teams have spent countless hours getting ready and have held three joint team-building and practice sessions – at SFO, IAH and earlier this week at CLE. They gathered to study the event manuals and hone the skills they will need to master the 30 events they will face over three days. In some cases, they are using the same techniques on the same equipment they use regularly. For other events, they will have to apply their skills to tasks and on devices not common at United hangars.

One event involves a particular type of magneto used on light aircraft, not large jets, so an MCO team member who had access to one brought it to the group sessions. Another event involves a sophisticated troubleshooting simulator, so CLE Lead Line Technician Brian Hall contacted the manufacturer and persuaded them to bring its demo unit out to the hangar, and every team had an hour to run through the routines.

“Specialists who are the ‘go-to’ techs for certain things will always have an event or two where they’ll be able to really shine, but on a team level, the AMC requires broad knowledge of the whole field of aeronautics,” said CLE Shift Manager Russ Peterson, team captain and also the father of defending championship team member Line Technician R.J. Peterson. “We look for well-rounded technicians who are as comfortable with sheet metal as they are with advanced avionics.”

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Aircraft Recovery team’s credo: ‘Do no harm’

Twenty-four members of our Aircraft Recovery Team underwent three days of intensive training at IAH earlier this month and they practiced skills we hope are never required – safely removing a disabled aircraft that is blocking a runway, taxiway or ramp at an airport we serve.

Some of the Aircraft Recovery team taking a short break during two days of field training. In this photo, the nose landing gear are retracted and the aircraft is resting on its nose

The team members gathered for a day of classroom training followed by two intense days of field exercises on a remote corner of the airfield. The subject aircraft, a T-43A (modified Boeing 737-200) belongs to the Houston Police Department and is used for various drills and exercises at the airport.

Principal Line Support Engineer and Aircraft Recovery Team Leader Marc Felice said team members came from all seven hubs as well as CLE, GUM, HNL (Honolulu) and MCO (Orlando, Florida) to join others already trained in stations ranging from GRU (São Paolo) and LHR (London Heathrow) to SYD (Sydney).

Working alongside local employees and business partners, they are on call 24/7 as part of the United Emergency Response Team to handle towing, jacking and lifting aircraft that have become immobilized for various reasons – from failed supports or landing gear to slides off runways or taxiways. The complex recovery kits are kept in six locations – HNL, IAD, IAH, MCO, ORD and SFO – so are never more than a few hours away from a recovery scene.

At our IAH exercise, the teams became familiar with the various components of the recovery kit, which is treated as non-calibrated tooling, and they practiced towing an off-pavement aircraft using an emergency towing kit. These are used in situations where a conventional tow tractor or recovery vehicle is not practical.

In a simulation of a plane that landed with the nose landing gear not extended, they raised the T-43A’s forward fuselage with a sling lift and a crane, then inflated a set of airbags underneath to support it until a trolley could be moved into place to enable moving the plane.

On the second day, they performed a full lift of the entire aircraft, using sets of airbags underneath both wings and the fuselage. It’s not as simple as it sounds.

“The reason we have so many hoses going to so many airbags is that we have strict pressure limits for the fuselage and wing skin contact areas and thus need to control the pressure going into each compartment of the airbag so the plane lifts evenly and safely,” Marc explained.

“Our first priority in any recovery is – Do no harm,” Marc said. “First of all, the recovery needs to be done safely for all the people involved,” Marc said. “Also, while we need to work quickly, we need to take every step to make sure we don’t cause any secondary damage to the aircraft. Third, we need to work quickly – incidents that require recovery are extremely costly for the aircraft operator and for the airfield.”

Twice this year, our team has responded to incidents that fortunately were relatively minor. An axle collapsed on an Airbus A320 in EWR, and with the support of a local vendor we moved it from the gate to a hangar. In IAH, a wing jack failed under a Boeing 737-800 that was in for maintenance. The team used recovery airbags to free the failed jack and replace it with an operational one. Also, this year in HNL, our local team member supported Line Maintenance when a Boeing 737-900 had a tire and wheel failure during taxi.

In addition to our own recovery teams and kits, United is a member of the International Airlines Technical Pool (IATP) cooperative, which has 12 kits and “go” teams stationed around the world. We are the designated responder in HNL and conduct annual exercises as part of the IATP commitment. Coincidentally, while we were conducting our IAH training, a number of our Brazil-based employees took part in an annual IATP exercise in GIG (Rio de Janeiro) held by region recovery provider LATAM Airlines Brasil (JJ). Their kit is based in GRU; and our GRU Aircraft Maintenance Manager Jose Lisboa said our participants got invaluable experience in not only the recovery exercise itself, but also in the logistics of transporting a kit and using it in a different location.

Preparing to inflate airbags to raise nose of aircraft
Safety bags inflated under aft section of aircraft
Practicing with the emergency towing equipment
The air pressure is carefully controlled so the fuselage is lifted without causing stress on the airframe
SFO Airframe Senior Manager Joe Casebeer and SFO Base Tooling Supervisor Julio Martin at the controls of the airbag system. Julio was in charge of all the equipment we used in the training exercises.
Sling in place
Full aircraft lift with gear up – the plane is completely supported by airbags at this point
TSAP Program Manager Matt Bagley was at the controls when we retracted the gear on the T-43A (which is a modified Boeing 737-200). The entire 63,000-pound aircraft is supported by airbags at this point.
Carefully positioning the sling over the fuselage; the Aircraft Recovery team works hard to prevent any secondary damage to disabled aircraft
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We donate ground power unit to Lewis University

A delegation of United Tech Ops employees, some of them graduates of the Lewis University Aviation Program, returned to campus on Oct. 12 to donate a ground power unit (GPU) that will help Lewis students prepare for careers in aviation – preferably at United.

Photo shows Lewis alumnus GSE Maintenance Operations Supervisor Doug Sobieski and his son Alex, a current student at Lewis University

Tactical Planning Director Craig Linkinhoker keeps close ties with Lewis, Purdue and his alma mater, Southern Illinois, representing the company during recruitment fairs and other events. While at Lewis earlier this year, Aviation Chair and Assistant Professor R. Eric Jones mentioned to Craig that the university’s aging GPU was failing.

Craig reached out to our Facilities and Ground Service Equipment Maintenance department, and they agreed that one of the GPUs scheduled for retirement could be reconditioned and given to the university.

“Lewis has long been a school that sends us qualified candidates,” Craig said. “It benefits us in the long run when their students have hands-on experience with the same equipment our technicians use every day.”

Matthew Copenhaver, Anthony Bonk, Eric Jones, Craig Linkinhoker, Doug Sobieski, John Kennedy, Kim Pritchard and Lewis University Aviation and Transportation Assistant Professor Matt Franklin.

Joining Craig for the visit were several Lewis alumni: ORD Ground Service Equipment Technician-Line Anthony Bonk, Tactical Planner Matthew Copenhaver, ORD Ground Service Equipment Technician-Line John Kennedy and GSE Maintenance Operations Supervisor Doug Sobieski. Anthony and John helped get the GPU ready for Lewis and credited fellow GSE Technician Greg Roter with doing the lion’s share of preparation work on the unit.

While touring the facilities and hangar, Craig was able to visit his nephew Michael, and Doug his son Alex – both are current students who were doing hands-on coursework in the hangar at the time.

“Lewis University is a great partner for United, not only for sending us so many high-quality applicants, but also for the continuing studies programs it offers for our employees who want to keep working and still pursue a degree,” noted Tech Ops Hiring Programs Senior Manager Kim Pritchard.

Lewis Aviation Program E. Eric Jones thanked our delegation and remarked on the school’s “long and fruitful” collaboration with United. The university’s aviation facilities include a Boeing 737-200 that United donated in 1999.

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Techs from CLE win top prize at MRO competition

A team of technicians from our CLE Line Maintenance operation took the top honor, the William F. O'Brien Award for Excellence in Aircraft Maintenance, at this year's Aerospace Maintenance Competition (AMC).

The CLE team on the podium with Maintenance Operations VP Don Wright (second from right) and ORD Managing Director James Montgomery (far right)

Team CLE also won the Commercial Aviation category, beating teams from Alaska Airlines, FedEx, JetBlue, UPS and others. They also placed first in four of the 26 individual competition events at the AMC, which was held in conjunction with the MRO Americas conference in Orlando, Florida.

The AMC this year had more than 50 teams, in Commercial, Military, Aviation School, Repair, Space and Private Aviation categories.

We have won the AMC twice before, in 2008 and 2009, and both times CLE fielded the winning team, said Line Maintenance Managing Director for Southeast Region James Hammer. "To win not only their division but the entire AMC is an amazing testament to their professionalism, talent and drive," Jim said.

"Congratulations to our Cleveland team," said Maintenance Operations VP Don Wright. "Our other teams also performed well and make us proud of our entire Technical Operations family. Throughout this conference, and especially during the AMC, I believe we really showed the rest of the industry what an incredible group of technicians and support personnel we're fortunate to have working for United."

Don also recognized ORD Line Maintenance Managing Director James Montgomery for spearheading United's resurgence as a major force in the competition. "Jim has really been the catalyst for our increased participation and success," Don said. "Without his support and coordination over the years, this would never have happened."

The team members -- Sheet Metal Technician Bryan Brown; Avionics Technician Eric Dschuhan, Line Technician Russell Peterson, Jr.; Lead Line Technician Brian Hall; Line Technician Garrett Morrison; and Line Technician John Waldeck -- were coached by Shift Manager Russ Peterson.

The AMC showcases the talent required of aircraft maintenance technicians (AMTs) to maintain aircraft and spacecraft in safe, airworthy condition. The teams competed over two days in events that tested their knowledge and skill. At each station, the teams have 15 minutes to complete events such as electrical troubleshooting, composite repair, turbine engine troubleshooting, structural repair, and nondestructive testing; they also take written exams on history, human factors and weight and balance.

We also fielded teams from our Line Maintenance station at the host city, MCO (Orlando, Florida) and the San Francisco Maintenance Base. The MCO team included Avionics Technician-Line Gale Crom, Line Technician Jared Hegna, Sheet Metal Technician-Line Matt Ludwig, Avionics Technician-Line Chris Maddock and Line Technician Shiva Ramcoobair. They were coached by Senior Supervisors Joe Blanchette and Joe DeGraw. The SFO Base team was made up of Base Technician Albert De Lisle, Avionics Technician-Base Billy Dyar, Base Technician Rodrigo Garay, Base Technician Alex Valdes and Sheet Metal Technician-Base Stephen West. Their coach was Airframe Overhaul and Repair Senior Manager Joe Casebeer.

In addition to the three teams, United sponsored the Fuel Tank Entry competition event; thanks to IAH Base Senior Supervisor Fred Glau, Avionics Technician-Base Scott Cole, Lead Sheet Metal Technician-Base Paul Davis and Avionics Technician-Base Doug Richey.

United had a major presence at the entire MRO Americas conference, which attracted more than 13,000 attendees. We had a recruitment table at the AMC, and over the course of the conference, talked to many prospective United AMTs, both from aviation schools and from other companies. The United Tech Ops Sales and Marketing team also had a popular booth, and United employees were featured during a number of sessions of the MRO Americas conference.

Maintenance Operations VP Don Wright visits with team members during a break in the action
SFO Base team members during the window sealing event
All three of our teams -- representing CLE (front row), MCO Line Maintenance and the San Francisco base
Technician Rodrigo Garay and Avionics Technician-Base Billy Dyar of the SFO team during competition
Tech Ops Recruitment Manager Brad Sabathne and MCO Line Maintenance Supervisor Laura Spolar were among United employees talking to prospective job applicants during the AMC
The CLE team during the wheel and brake removal and installation event
The winning CLE team: Sheet Metal Technician Bryan Brown, Line Technician Russell Peterson Jr., Lead Line Technician Brian Hall, Line Technician Garrett Morrison, Line Technician John Waldeck, and their coach, Shift Manager Russ Peterson. (Not pictured, Avionics...
The CLE team is presented with the William F. O’Brien Award for Excellence in Aircraft Maintenance at the conclusion of the Aerospace Maintenance Competition April 27
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A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
IAH
Daily coverage
24 hr
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
JFK
Daily coverage
24 hr
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
KIX
Daily coverage
11:00-22:00
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
KOA
Daily coverage
11:00-00:00
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
LAS
Daily coverage
24 hr
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
LAX
Daily coverage
24 hr
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
LGA
Daily coverage
24 hr
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
LHR
Daily coverage
05:30-00:30
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
LIH
Daily coverage
12:00-22:30
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
MCO
Daily coverage
24 hr
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
MEX
Daily coverage
24 hr
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
MIA
Daily coverage
12:00-19:00
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
MSY
Daily coverage
24 hr
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
NRT
Daily coverage
05:00-22:00
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
OGG
Daily coverage
11:00-00:00
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
ORD
Daily coverage
24 hr
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
PDX
Daily coverage
24 hr
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
PHL
Daily coverage
24 hr
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
PHX
Daily coverage
24 hr
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
SAN
Daily coverage
24 hr
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
SAT
Daily coverage
24 hr
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
SEA
Daily coverage
24 hr
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
SFO
Daily coverage
24 hr
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
SMF
Daily coverage
22:00-08:30
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
SNA
Daily coverage
24 hr
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
SYD
Daily coverage
05:30-15:30
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
TPA
Daily coverage
24 hr
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500
TPE
Daily coverage
05:00-01:30
Aircraft
HGR
A319
A320
A380
B737
B747
B757
B767
B777
B787
Engines
CF6
GE90
GEnx
CFM56
PW2000
PW4000
RB211
V2500