United Technical Operations

United Technical Operations is the maintenance, repair and overhaul division of United Airlines. We bring over 85 years of MRO experience, employee talent and operational integrity to our customers. As a full-service global MRO provider, our specialized areas include engines, line maintenance, Global Emergency Maintenance (GEM), landing gear, parts loans, component maintenance and engineering services. United is also proud to support several government programs that encompass a variety of services from our product portfolio.

The United Technical Operations MRO Center, located in San Francisco, is a 2.9 million-square-foot facility that is home to more than 3,500 technicians, management, and support personnel. Our facility includes an engine overhaul shop, narrowbody and widebody airframe docks, component shops and more.

Our Line Maintenance division has hubs in Chicago, Denver, Guam, Houston, Los Angeles, Newark-New York, San Francisco, Tokyo, Washington, D.C., a major station in Orlando, Fla., and operations at more than 35 other airports around the world.

By leveraging United’s many years of experience and leadership in safety, logistics, and operational excellence, United Technical Operations continues to deliver innovative and cost-efficient solutions to more than 40 customers worldwide. Additional airline contract business includes aircraft sales, engine and APU sales and leases as well as ground handling and flight training.

  • Kenneth (Ken) M. Burtt
    Senior Vice President, Technical Operations

    Ken Burtt is senior vice president of technical operations for United. In this role, Burtt oversees United’s global technical operations, including line and base maintenance functions. He is responsible for aircraft reliability and regulatory compliance, and oversees administrative, engineering, planning and production support of airframes, engines and components, as well as continuous improvement programs and third-party sales.

    Prior to this role, Burtt was vice president of technical services for United Airlines and, prior to the merger, he held the same position with Continental Airlines. He joined Continental in June 1994 as the senior director of engineering.

    Burtt began his aviation career in 1980 as an engineer for Cleveland Pneumatic Landing Gear. He joined Piedmont Airlines as an engineer in 1983 and, after the merger with US Air, served there as the manager of support engineering until joining Continental in 1994.

    Burtt received his bachelor of science degree from Miami University. He is married.

  • Don Wright
    Vice President, Maintenance

    Don Wright is vice president of maintenance operations for United. In this role, he is responsible for 8,000 employees, 64 manned maintenance stations and oversees third party maintenance.

    Prior to this position, Don served as vice president of United's Newark hub, where he oversaw the entire operation for Newark, JFK and LaGuardia. Previously, Don was the managing director of technical operations, responsible for aircraft line maintenance operations at our LAX hub and throughout the Asia/Pacific region.

    Don joined the company in 1988 as an international maintenance representative in Sydney, Australia, and has held several positions of increasing scope and responsibility including positions based in the Pacific, Europe and Latin America.

    Previously, Don worked for Qantas Airways in various roles as an aircraft maintenance engineer. Don holds an FAA airframe and powerplant certificate and is a licensed aircraft maintenance engineer.

    Don previously served on the board of directors of the Continental Federal Credit Union for 12 years, serving as chairman from 2007 - 2010. He is married and has two children.

Customers with a GEM can view the current status of their aircraft.

Please ask your United Technical Operations Representative to provide you with a GEM ID and password.