United Technical Operations


United Technical Operations is the maintenance, repair and overhaul division of United Airlines. We bring over 85 years of MRO experience, employee talent and operational integrity to our customers. As a full-service global MRO provider, our specialized areas include engines, line maintenance, Global Emergency Maintenance (GEM), landing gear, parts loans, component maintenance and engineering services. United is also proud to support several government programs that encompass a variety of services from our product portfolio.

The United Technical Operations MRO Center, located in San Francisco, is a 2.9 million-square-foot facility that is home to more than 3,500 technicians, management, and support personnel. Our facility includes an engine overhaul shop, narrowbody and widebody airframe docks, component shops and more.

Our Line Maintenance division has hubs in Chicago, Denver, Guam, Houston, Los Angeles, Newark-New York, San Francisco, Tokyo, Washington, D.C., a major station in Orlando, Fla., and operations at more than 35 other airports around the world.

By leveraging United’s many years of experience and leadership in safety, logistics, and operational excellence, United Technical Operations continues to deliver innovative and cost-efficient solutions to more than 40 customers worldwide. Additional airline contract business includes aircraft sales, engine and APU sales and leases as well as ground handling and flight training.

  • Kenneth (Ken) M. Burtt
    Senior Vice President, Technical Operations United

    Ken Burtt is senior vice president of technical operations for United. In this role, Burtt oversees United’s global technical operations, including line and base maintenance functions. He is responsible for aircraft reliability and regulatory compliance, and oversees administrative, engineering, planning and production support of airframes, engines and components, as well as continuous improvement programs and third-party sales.

    Prior to this role, Burtt was vice president of technical services for United Airlines and, prior to the merger, he held the same position with Continental Airlines. He joined Continental in June 1994 as the senior director of engineering.

    Burtt began his aviation career in 1980 as an engineer for Cleveland Pneumatic Landing Gear. He joined Piedmont Airlines as an engineer in 1983 and, after the merger with US Air, served there as the manager of support engineering until joining Continental in 1994.

    Burtt received his bachelor of science degree from Miami University. He is married.

  • Joe Ferreira
    Vice President, Maintenance

    Joe Ferreira is Vice President, Maintenance, for United. He is responsible for 8,000 employees, 64 manned maintenance stations worldwide, and oversees third-party maintenance providers worldwide.

    Ferreira joined United in 1985 as Manager of Maintenance Control for Houston and Aircraft Maintenance Manager for Newark. He held various positions of increasing authority within technical operations including Staff Vice President of Technical Operations and Vice President of Technical Operations and Warehousing.

    Ferreira began his career as a U.S. Army helicopter technician and crew chief on BELL UH-IH helicopters and was also an inspection supervisor for Agusta International, Saudi Airlines.

    Ferreira holds equipment qualifications on the Boeing 737-100/200/300, Boeing 727-100/200 and Boeing 747-100/200. He also holds an Airframe and Powerplant license from Piedmont Aerospace Institute.

Customers with a GEM can view the current status of their aircraft.

Please ask your United Technical Operations Representative to provide you with a GEM ID and password.